Refund & Cancellation Policy

1. Summary

All fees paid to Rupantaram are final. A refund is given only in a medical emergency. Please read the program details, batch dates and fee carefully, and ask us any question you have, before you pay.

2. What you pay for

• Rupantaram is a life-skills and personality transformation academy. Fees are charged for a seat in a dated batch of one of our training programs, described on the Programs page.
• All fees are in Indian Rupees (INR). The fee for your program, batch and centre is shown before you pay and is confirmed on your receipt.
• Paying the fee reserves a seat in a limited batch. Trainers, venue, stay, food and material for that seat are arranged in advance, which is why fees cannot be returned once paid, except in a medical emergency.
• For the 11 Days program, ₹5,000 is paid as a booking amount at registration. The rest of the fee is collected at the centre on the day of arrival.

3. Refunds

A refund is given only in a medical emergency. In a medical emergency, the booking amount or the amount paid is refunded.

In every other case a fee, including a booking amount, is non-refundable once paid, in full or in part. This includes where the participant:

• changes their mind or no longer wishes to attend;
• is unable to attend for any personal, academic, travel or family reason;
• does not arrive for the batch (no-show);
• attends only part of the program or leaves before it ends.

4. Cancellation by you

You may cancel a registration at any time by writing to info@rupantaram.com or calling us, so that the seat can be released. No refund is payable on cancellation, whenever the cancellation is made, except in a medical emergency (section 3).

5. If we reschedule or cancel a batch

We may reschedule, relocate or cancel a batch for reasons such as low enrolment, trainer unavailability, weather, or circumstances beyond our control. If that happens we will inform you, and the fee you have paid is carried forward to the rescheduled batch or to the next available batch of the same program. The fee is not refunded in cash.

6. Failed or duplicate payments

The points below are corrections of payment errors, not refunds of program fees.

• Failed transaction — if an amount is debited from your account but the payment does not succeed, it is reversed automatically by your bank or the payment gateway to the original payment method, normally within 5–7 working days. We do not hold that money.
• Duplicate or excess payment — if you are charged more than once for the same registration, write to us with the transaction references. After verification, the extra amount is returned to the original payment method within 7–10 working days.

Online payments are processed through the HDFC Bank payment gateway. We do not see or store your card number, CVV, UPI PIN or net-banking password.

7. Service delivery

Our programs are services delivered in person at our training centres on the batch dates. No physical goods are shipped, so no shipping or delivery charges apply. After a successful payment you receive a confirmation and receipt by SMS, WhatsApp or email, and our team contacts you with the batch, venue and reporting details.

8. Contact